Beware!!! Beware!!! Beware!!!
They were very quick and helpful. They also cleaned up their work area, which meant a lot to us. Highly recommended!
For several months thru spring and early summer of 2016, I worked with FSG planning, designing, and executing the task of converting an empty room in my employer, EFC's building into offices and cubicle workstations. FSG's David Livingston and I communicated directly and heavily, through email and some phone conversations. I inquired about using modular panels to build office walls all the way to the ceiling for 2 offices we needed in the room and Mr. Livingston enthusiastically assured me of the quality and superiority of using his product. After months of preparation, lead up, clarification, and confirmation the installation of cubicles and offices proceeded. After trying to get permits from the Maryland Heights building inspector for a couple weeks, the project came to a halt. Basically the inspector's office confirmed that the modular materials could not be used to make our office walls. WHEN THAT NEWS WAS BROUGHT TO MR. LIVINGSTON, HE DENIED EVER ADVISING OR AGREEING TO BUILD THE OFFICES TO THE CEILING. He argued with me on the phone and made numerous attempts to dodge any responsibility or knowledge of the issue, as well as accusing me of being responsible for the situation, die to failing to provide HIM complete measurements for HIS job (which I actually had provided). After sending him the overwhelming amount of email documentation alone that showed he was entirely aware and repeatedly assured me he would do the work EVEN AFTER THE INSPECTOR'S OFFICE BEGAN RAISING ISSUES, EFC chose to just get rid of him as quickly as possible with a release and short-pay agreement, rather than take him to court, so that we could move on to getting the situation taken care of ASAP. THE MOST REVEALING ASPECT OF FSG AND MR. LIVINGSTON'S FAILURES THROUGH ALL OF THIS IS THAT HE NEVER ONCE APOLOGIZED FOR EFC BEING PUT IN THIS SITUATION. He came up with ridiculous suggestions on how he would solve things for us if we would pay in full and let him run the rest of the show and so forth, but never expressed ANY empathy or understanding for the problems he caused and the huge and costly delay to EFC. The project is a 'first-in-a-series' of moves to accommodate our expansion and this is delaying the whole stack of other projects that cannot be completed until this situation is corrected. OVER 3 MONTHS OF LOST TIME AND MORE THAN $10,000 ADDITIONAL COST TO EFC. In my experience Mr. Livingston operates his business and treats clients like a caricature used car salesman or mortgage broker. He just says whatever you want to hear in order to get you so sign the proposal and pay him his advance money, and then whatever happens happens. He knows that most if these situations aren't worth people taking him to court and even if they did there's no way to force him to pay a judgement. Beware!!!
Facility Services Group is a US Furniture Store based in Hazelwood, Illinois. Facility Services Group is located at 7220 N Lindbergh Blvd #30, Hazelwood, MO 63042, USA.
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